Robert L Ang

Two step security

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Two step security doesn't allow access after using a new password once. Very annoying. Have had to go into branch twice after being blocked for requesting too many security codes.

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1 comment
Guest

This part of Lisa’s reply to me is a insult to my intelligence Two-Step verification replaces security questions, so you won't have to remember your answers to security questions anymore If I can not answer my secret questions I have to be really stupid. Who can not remember my pets name, my car, fathers birthday ect.

Give me a break. Even if my machine is stolen and they know my Pass Word they still have to answer a secret question One of your agents did allow me to get to my accounts yesterday and said to change my verification telephone number to a fellow passengers telephone PROBLEM a.If you are in some foreign country and some stranger asked you if you cold use their phone WHAT WOLLD BE YOUR Answerer? b.When I did get in to my account and tried to change the password I still had to verify it was me by TD calling my home number with a code. Impossible as that is what the trouble has been all along.

I see a huge flaw in the new verification process: Scenario: I am travelling and lose or have my cell phone stolen 1.Like most seniors I have enabled save login information on my phone 2.My phone does not have open phone lock. To much trouble to log in every time I want to use the phone or take a photo. So if someone gets a hold of my phone they click on the TD app and they then click on lost pass word they send a code to the stolen or lost phone. Now the person that has the telephone will have full access to my accounts.

2.What do you think would be a fair resolution to your concerns (please clearly state what your expectations would be and why)? Why should I have to have a cell phone and phone contract to access my TD accounts? I have other banks that I deal with and am able to access my accounts from anywhere in the world and if the log on is from a strange place or computer they both use the secret question!

This is the HSBC banks solution. “If you don't have a compatible device or don't want a Digital Security Device, we can give you a Physical Security Device” for delivery when you register for Online banking or collect it when you register in a branch.

ruby Ssm

Worst Services and irresponsible customer service representative

I require currency exchange on the telephone banking and the representative assured me that the money will not be took out at the same day, so I authorized the representative to do the order. In the afternoon, I found that the money has already been took out, then I asked the bank if I can get the money back because I have rent to due tomorrow.

Then refused me and told me it was not their responsibility. This is so ridiculous!! Your no professional representative told me the money will stay on my account until the day that I pick up the currency!! Now I cannot take out money from my account because you withdraw my money with no reminder, nor explanation !!!

This cause me big problem and you say it is not your responsibility? Worst services ever, will not recommend this bank to anyone, and I will no more use it definitely.

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Loss:
$2000
Cons:
  • Shame on you
  • Not being treated like a customer
Reason of review:
Poor customer service

Preferred solution: now I don't want currency anymore, I only want mu money back and I need bank to cover my currency differences

Marissa M Soi
map-marker Leduc, Alberta

Losing my business documents multiple times.

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I've been with TD for 3 years. They lost my registered trade name papers.. which means they haven't linked my personal and business together. The times I've gone in it sometimes becomes an issue, other times not. However, I attempted to bring the same papers back to them a 3rd time. Was treated very rudely and basically I got blamed for not bring it in sooner than today. It's just the 3rd time is all. So fed up!
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Reason of review:
Poor customer service
Anonymous

Customer service? *** where?!?

As an international worker who came from Ireland to Canada the only service I needed from this bank was their Visa direct option to send money internationally. I had scheduled to have my TD account closed at the end of August when i went back to Ireland but received an email saying that couldn't happen until I transferred the money out of my account, which I couldn't do because the Visa direct page wouldn't let me transfer anything. I called the number (866222****) multiple times, wasted about 40 euro of my own money trying to get through to the number (never got through once) and then when i emailed them an email explaining in detail the issue, all i got in response was to call the number and resolve it there. Mind you Ireland's time zone is a good 7 hours ahead of you guys so I've had to stay up late nights just to try and resolve this. So yeah i'm a bit pissed, honestly don't think this issue needs to be resolved over a very expensive INTERNATIONAL phone call...but hey TD knows best i guess
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Anonymous

Rude and Accusatory customer service

I'm so upset getting off what should have been a simple call with TD. I recently opened a mortgage with them, and they made a mistake by setting up the full monthly payment to be withdrawn on both the 1st and 15th, rather than the amount split between those dates. Essentially having me pay my mortgage twice each month. I was my usual calm self, just asking for the error to be fixed, but the rep was accusatory and rude from the start. I ended the call almost in tears, and I'm still not sure whether the problem is fixed.. I will find out next payment. Very disappointed with their poor customer service and general lack of people skills. 0/10
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John L Hvh

Incompetent Staff

3 weeks ago, i filled out the form to transfer rssp funds from another bank to my td rssp account that will take 2 weeks. After several visits to inquire about the delay, I received a call from the branch manager stating it takes 4 weeks, and assured me there was no mistakes on the paperwork

I found out threw the other bank they had the wrong account number on the form.

I went to the branch to give the correct account number and redo the forms. The branch manager was present and I dealt with her.

She asked me 5 times if that was the account number, and how her staff member wrote it wrong. I responded by saying I answered you five times, that's my account number, and I can't answer why your staff member made the mistake, to talk to them. She didn't like my response and asked me to calm down and lower my voice.

I responded I am calm and I'm speaking in my regular tone.

She asked me to leave or she will call the police, because I am making a scene, I responded you have cameras everywhere and there are five witnesses here. I left and taking my business elsewhere.

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Frank H Vwf
map-marker Hamilton, Ontario

Bad banking company

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The td bank on Kenilworth in Hamilton Ontario ripped me off $172 out of my ODSP CHEQUE this month
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mustapha Ory

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Verified Reviewer

Stay away

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i was a customer for 9 years . these people have no moral values .

i sold a tablet on-line and got paid by e transfer . the buyer after meeting me and grabbing the 1300$ value tablet package , went home and flagged the transaction as fraud . he was not a TD customer and i guess he is from des jardins . TD bank gave him back his money .

he ended up getting both money and tablet . i called the bank and they said that some one hacked his computer and came between you and him . i said , well , this is my money and i put it into your bank , if there is a fraud , then a police investigation is a must before you make a careless decision to give his money back . but of course , those are just employees and they don t care .

by the end who lost his money and goods ?

just me . all these female employees made 25$ per hour and got paid to handle my money in irresponsible way .

i have decided to pull my money from this bank and never to deal with .......................if you care about your money and don t want to be handle like *** , don t put it into this bank

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Loss:
$750
Pros:
  • Shame on you
Cons:
  • Shame on you
Reason of review:
you are irresponsable

Preferred solution: Full refund

Anonymous

THE WORST BANK IN ALL OF CANADA

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THE STAFF SUCKS, TELLERS CHANGE EVERY COUPLE OF MONTHS SO THEY ALL HAVE TO HAVE EVERY SINGLE CHEQUE SIGNED BY A MANAGER BEFORE THEY DEPOSIT IT.....MAKING YOU WAIT FOREVER AS EVERYONE HAS TO HAVE THEIR CHEQUES SIGNED BEFORE THEY DEPOSIT THEM. THAT SEEMS TO BE THE MANAGERS MAIN JOB PRIORITY...AUTHORIZING THE DEPOSITS OF CHEQUES. THE 90'S CALLED THEY WANT THEIR ANCIENT BUSINESS PRACTICES BACK. FOR A BUSINESS ACCOUNT GO ANYWHERE ELSE BUT TD....THEY WORK AGAINST YOUR BUSINESS GROWTH AND ONLY IMPEDE AND WORK AGAINST YOU IN EVERY SINGLE POSSIBLE WAY. THEY CHARGE YOU ASTRONOMICAL FEES AS A BUSINESS CUSTOMER AND TREAT YOU LIKE GARBAGE. THEY HAVE BECOME A POOR MANS BANK. YOU HAVE TO THINK REALLY REALLY HARD HOW TO COME UP WITH THE MOST STUPID RULES AND REGULATIONS/POLICIES THAT TD COMES UP WITH. TD SUCKS AND SHOULD GET REPORTED FOR THE ABUSE OF THEIR CUSTOMERS AND THE FEES THEY CHARGE FOR THE ABUSE THEY DISH OUT.
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Reason of review:
HOW DO YOU PICK ALL OF THE ABOVE

Preferred solution: Let the company propose a solution

Anonymous

Worst bank ever

Every month im getting my card locked for screw ups on there side and then they dilly dally untill there ready to fix it every time . they dont care about customers and they *** on every one who just wants to get help
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Reason of review:
Poor customer service
Dalten Xwt

I got yelled at by the Gen Mgr and then some...

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Long story short, I went in to visit my FP. The branch’s GM sat in, to assist and attempt to make me understand some principles. I was so frightened and verbally assaulted by both bank staff members, that I almost called 911 to transport myself to the local emergency department for a near heart attack. I will be writing a letter to show how unprofessionally arrogant my service was that day.
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Reason of review:
Work Experience or Job Application
Antonio V Izc

Lousy and Miserable Services = Legendary Service (in TD's eyes)

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Someone needs to help TD understand the meaning of the word Legendary. I have to say one of the most irritant experience was every time trying to call TD having to hear their mission was to provide legendary services and or make your day better. Absolutely all interactions have only made my day worst and never got my issue resolved, to top it up at the end they say is there anything we can do to help, when they have not helped at all. My LOUSY experience goes on for multiple phone calls, mail interactions from 1st time attendants to managers, Vice Presidents and so on. It was not only about poor service, but also in my eyes false information as attendants tell you everything is taken care off and resolved and next steps is you get additional letters asking for the same information you already provided, asking for things you already discussed and informed where not relevant.... I do have all paper trail and I would wish it would ever come to the desk of someone at TD that actually CARED. If someone defines their mission as providing legendary service they should absolutely care, but certainly they have no clue how to implement or making sure that lives up to their expectations. So, all in all if you are US resident and ever move to Canada and latter back to the US try another bank, DO NOT USE TD, you will get certainly dissapointed and have to spend extra money, for instance to fly back to a Canadian city to be able to do a wire transfer...... i'm not really sure why I have spent my time writing this, believe in hopes of helping anybody else not to go through this miserable experience, but certainly will fall again on death ears of folks from TD that do not know how to handle customers and only know how to follow stupid and not well written internal policies. BTW if you are a US citizen or resident they will ask you to provide a W8-BEN and you should not provide that one, but instead a W9 - but it will take you a few miserable letters and phone calls until they understand it, if they ever do.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

TD App

It often does not work. You get a message that says it’s not you it’s us please try again later. Extremely annoying
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Reason of review:
Bad quality
Anonymous

Bad services

I stand in line more than 35 minutes still waiting
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Reason of review:
Poor customer service
Anonymous

TD Mortgage Application

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Would recommend shopping around for mortgages rather than going directly or via a mortgage broker to TD. Don't be fooled by low special rates or offers that are often simply marketing ploys to lure customers in. Our TD mortgage specialist kept requesting additional documentation and amendments to existing documentation that could have been easily done in-house with simple Word processing and PDF editing software. Requests came up last minute in order to close the mortgage application right up to the closing date. Despite a clean credit record and sufficient liquidity to support a mortgage, the bank treated us as second class citizens throughout the process. Horrendous customer service. This was made worse by a second-rate mortgage broker with poor communication skills and even poorer customer service. This is certainly not how I run my business and interact with my clients on a daily basis. Do your homework before applying for a mortgage. Who you deal with is everything!
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