Td Canada Trust
Reviews and Complaints
Two step security
Two step security doesn't allow access after using a new password once. Very annoying. Have had to go into branch twice after being blocked for requesting too many security codes.
Worst Services and irresponsible customer service representative
I require currency exchange on the telephone banking and the representative assured me that the money will not be took out at the same day, so I authorized the representative to do the order. In the afternoon, I found that the money has already been took out, then I asked the bank if I can get the money back because I have rent to due tomorrow.
Then refused me and told me it was not their responsibility. This is so ridiculous!! Your no professional representative told me the money will stay on my account until the day that I pick up the currency!! Now I cannot take out money from my account because you withdraw my money with no reminder, nor explanation !!!
This cause me big problem and you say it is not your responsibility? Worst services ever, will not recommend this bank to anyone, and I will no more use it definitely.
- Shame on you
- Not being treated like a customer
Preferred solution: now I don't want currency anymore, I only want mu money back and I need bank to cover my currency differences
Losing my business documents multiple times.
Customer service? *** where?!?
Rude and Accusatory customer service
Incompetent Staff
3 weeks ago, i filled out the form to transfer rssp funds from another bank to my td rssp account that will take 2 weeks. After several visits to inquire about the delay, I received a call from the branch manager stating it takes 4 weeks, and assured me there was no mistakes on the paperwork
I found out threw the other bank they had the wrong account number on the form.
I went to the branch to give the correct account number and redo the forms. The branch manager was present and I dealt with her.
She asked me 5 times if that was the account number, and how her staff member wrote it wrong. I responded by saying I answered you five times, that's my account number, and I can't answer why your staff member made the mistake, to talk to them. She didn't like my response and asked me to calm down and lower my voice.
I responded I am calm and I'm speaking in my regular tone.
She asked me to leave or she will call the police, because I am making a scene, I responded you have cameras everywhere and there are five witnesses here. I left and taking my business elsewhere.
Bad banking company
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Verified ReviewerStay away
i was a customer for 9 years . these people have no moral values .
i sold a tablet on-line and got paid by e transfer . the buyer after meeting me and grabbing the 1300$ value tablet package , went home and flagged the transaction as fraud . he was not a TD customer and i guess he is from des jardins . TD bank gave him back his money .
he ended up getting both money and tablet . i called the bank and they said that some one hacked his computer and came between you and him . i said , well , this is my money and i put it into your bank , if there is a fraud , then a police investigation is a must before you make a careless decision to give his money back . but of course , those are just employees and they don t care .
by the end who lost his money and goods ?
just me . all these female employees made 25$ per hour and got paid to handle my money in irresponsible way .
i have decided to pull my money from this bank and never to deal with .......................if you care about your money and don t want to be handle like *** , don t put it into this bank
- Shame on you
- Shame on you
Preferred solution: Full refund
THE WORST BANK IN ALL OF CANADA
Preferred solution: Let the company propose a solution
Worst bank ever
I got yelled at by the Gen Mgr and then some...
Lousy and Miserable Services = Legendary Service (in TD's eyes)
Preferred solution: Let the company propose a solution
TD App
Bad services
TD Mortgage Application
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This part of Lisa’s reply to me is a insult to my intelligence Two-Step verification replaces security questions, so you won't have to remember your answers to security questions anymore If I can not answer my secret questions I have to be really stupid. Who can not remember my pets name, my car, fathers birthday ect.
Give me a break. Even if my machine is stolen and they know my Pass Word they still have to answer a secret question One of your agents did allow me to get to my accounts yesterday and said to change my verification telephone number to a fellow passengers telephone PROBLEM a.If you are in some foreign country and some stranger asked you if you cold use their phone WHAT WOLLD BE YOUR Answerer? b.When I did get in to my account and tried to change the password I still had to verify it was me by TD calling my home number with a code. Impossible as that is what the trouble has been all along.
I see a huge flaw in the new verification process: Scenario: I am travelling and lose or have my cell phone stolen 1.Like most seniors I have enabled save login information on my phone 2.My phone does not have open phone lock. To much trouble to log in every time I want to use the phone or take a photo. So if someone gets a hold of my phone they click on the TD app and they then click on lost pass word they send a code to the stolen or lost phone. Now the person that has the telephone will have full access to my accounts.
2.What do you think would be a fair resolution to your concerns (please clearly state what your expectations would be and why)? Why should I have to have a cell phone and phone contract to access my TD accounts? I have other banks that I deal with and am able to access my accounts from anywhere in the world and if the log on is from a strange place or computer they both use the secret question!
This is the HSBC banks solution. “If you don't have a compatible device or don't want a Digital Security Device, we can give you a Physical Security Device” for delivery when you register for Online banking or collect it when you register in a branch.