Td Canada Trust
Reviews and Complaints
Legible Passport Printers
- Passport printer quality
Bad customer service
- Good customer care at tellers
- Having an issue
- Discussing issues with mcs
- Horrible customer service
If this isn't the WORST Bank FOR MANY REASONS I DON'T KNOW WHAT IS!!!!
You obviously don't care about your customers so as a customer why should I care?
I have to assume that this bank and it's credit card division is run by individuals that know what they are doing..............Wrong. I don't get paid to critique TD Watrehouse's negative issues so why doesn't someone from Waterhouse figure it out. I can't wait until the time comes that I can complete my business with waterhouse and move on, explaining(some call it bad mouthing) to as may other potential customers as possible just how poorly this bank treats it's customers
Thank You for being a customer....Have a nice day..... we appreciate your business Etc.Etc. Etc, al BS of course. Adios.
Self Help Machine Took My Money
Today I went to TD bank to deposit some cash (close to half a grand) to pay off my bills. The line up for the counter was long, so I opted for the self help machine (something I rarely do and wish I hadn't) which I totally regret.
I read, speak and write fluent English. Pressed all the options and inserted my money into the slot that takes in the money. Next thing I saw on the screen was either unable to identify or detect the money. I can't remember the exact message in words as I was really panicking.
The money didn't come back out. I pressed few options on the screen. Luckily, the customers relations coordinator was beside the machine I was at. I quickly asked for help!
I explained my situation. I remember exactly the number of bills of each amount and wrote it down for her as proof. She filed a claim for me and I was informed it would take 2 days to a week to hear a response. I asked for statement or letter in paper form to prove that we had this discussion.
There wasn't any but she gave me her business card. She said she would give me a call once she gets a response.
I really hope my money gets deposited into my account. Had I not used this self help machine and waited in the long line up, I wouldn't be in this worrisome situation.
Td Canada Trust Account Review from Vancouver, British Columbia
I have been a loyal TD bank customer for over 10 years. There has been multiple occasions where TD has screwed me over.
On December 1 I cancelled my account due to a HUGE error with what the employee did at the branh. I re opened it the same day because I forgot my rent cheque etc comes through that bank. It is now December 18th and I will be closing my account for good! I was told I could still deposit cheques through the atm and be able to take money out the same day.
I deposited a cheque into my account via ATM mind you I had absolutely no money in the account and no money in my pocket. I was unable to take the money out so I wait in line and go to the teller (I was trying to save time by using the arm) the teller calls me a liar and that I didn't deposit anything into the account the manager came over and informed her anything past 6pm won't show up until 3am est. She goes on to tell me I am a new customer and my account has a 90 day old on it!!!!! Are you kidding me I've been with you for 10 years I am not new to you!!!
I called the day after to get the same response on the phone that there was absolutely nothing they can do it will be on hold till December 29th!!! The customer service is horrible and they're rude. This isn't the first time they have done this. About 5 months ago I put a cheque through the atm and was not able to get money out.
I called and the guy pretty much laughed at. I don't have much money and at that point I was in a cast from a serious accident and needed money to cab home he pretty much told me to walk home. I got a call a few days later apologizing for his behaviour on the phone and was reimbursed $40 so for them to tell me there is nothing they can do today is BS!! They choose to be *** to people.
They bounced a cheque on my dad for being .7 cents short. This bank is horrible to bank with aviod it at all cost. To cause so much stress on people who are only trying to get their money or whatever is just sad on their behalf.
They should be ashamed for treating their customer like this. Bank with a credit union and stay away from this bank!!!!
Stay away
Do not use TD Canada Trust, they just closed (without me knowing or asking) my savings account because I haven't used that account since August 2015! I also have a line of credit which I haven't used since probably April last year! $0 balance. So I'm just wondering how they can close a savings account but they can't close a LOC that hasn't been used for longer time using the same logic?
Banks only want to make money out of you and get their commissions. If you are an educated consumer you don't need the banks. Happy I have learned how to take care of my money and finances.
If you want to not be screwed by banks and learn how to take care of your own finances send me a message.
hilitos@***.com
- Fees
- Interest paid on savings
- Interest charge on credits
Preferred solution: Pay for my time, effort and gas, since now I have to go to a branch to fix an issue generated by them.
Horrible Financial Service Reps who lie and bad branch managers
When I transferred my investments from another financial institution I was told I would deal with a financial service rep that I really liked and I would be reimbursed for the transfer fees the other financial institution held. When I started the transfers I was blocked from dealing with the financial service rep I liked (and was told I could deal with) and was told I would not be reimbursed for the transfer fees as promised (I was told all the promises of being allowed to deal with financial service reps of my choice and transfer fees reimbursed were "mis-communications").
I was offered $100 as a "settlement" and basically told to go away (not in those exact words but that was the idea). Branch manager at my home branch is totally useless....can never get ahold of her when issues arise.
Preferred solution: Let the company propose a solution
Stay away from this bank
I have been with TD Canada Trust for years and years, recently received a letter from the bank, stating that they will increase my interest rate, they didn't invite me to re-evaluate my financial situation, sorry to tell you TD it was a wrong decision on your part, you have lost a customer for ever, I'm cancelling my checking account immediately, then my visa, and my line of credit to follow, good luck to you making money out of me in the future, PC offer unlimited transaction for my checking account with no monthly fee, I have paid $3.95 monthly for my account for years
Td Canada Trust Credit Card Review from Winnipeg, Manitoba
I am extremely upset with the way my situation was handled on the phone today. With the many years I have been banking with Td and the amount of loyalty my family and I have shown this so called business; that is absolutely no way to treat a customer.
I have just booked a flight with Expedia for Td myself and my 3 month old baby.
I would like all the points that I have to be used towards this flight.
Please verify that someone is looking into this matter. I want to use my points for this flight not for a flight way back in September.
TD Canada Trust sucks, avoid at any cost.
I always have multiple problems with TD Canada Trust.
First when I wanted to apply for 2nd mortgage, the representative told me to go ahead and look for a property. I did and when the application began he said I am not eligible for the amount that he said I was eligible for.
Second, I have had multiple problems with TD debit card outside Canada (US, Japan, and Indonesia) and when I call they always make it sound like it was my fault (oh did you call us before you left, yes I did! And shouldn't TD properly trained these people to let us know certain procedures before going outside Canada. Like changing your PIN to 4 digits?)
And I was waiting for a copy of returned check from one of my clients. TD messed it up for me and I had to wait for another 3 weeks. I got $5 Starbucks giftcard for this. Yay, $5 for another 3 weeks wait.
I have 1 savings account, 2 checking accounts, USD account, TD mortgage and TD investing. I opened TD because I like TD Bank in the US. Apparently it is totally different in Canada.
I had to wait for 20 minutes to speak to a customer service to print out my statement. Ridiculous! This type of printout isn't available online.
I need to change bank soon.
- Location
Preferred solution: Let the company propose a solution
Very Poor customer service at 133 Millbourne Mall, Edmonton, AB T6K 3L6, Canada from an indian origin representative.
I was having an appointment at TD BANK address 133 Millbourne Mall, Edmonton, AB T6K 3L6, Canada with an indian origin Lady from the branch.I was late on the meeting by 20 minutes. I called the branch and informed the branch that I could not made the time rather i am going to late by 20 minutes.
It was evening 1700 Hrs. After arriving the bank i was waiting at the raw to report to the front desk took another 5 minutes. And finally The representative called me to her room and informed me that i am late. I had explained her the situation and told that i had called the branch regarding the late and she replied that none informed her regarding the call.
She were very unprofessional and rude.She were not explaining me the bank systems .She were trying to keep the procedure hidden.She were rather interested on my personnel matter.
Finally I had to cut short the appointment and affix another appointment with another chinese employee.
any one Please suggest me the proper complaining procedure . She was behaving strange and showing attitude.
- Customer service
Preferred solution: Let the company propose a solution
Td Canada Trust Cheque Service Review
Please hire competent staff
Visited a branch in Ladner last evening to set up a joint account. The experience was painful and seemed to completely confuse the "Banking Specialist." Will be looking at other banks.
After setting up the account we wanted auto payments to come out of the account. We were told we could not do this not sure of the reason. The Specialist did not offer any solutions to help solve this.
Very discouraging service. In total the amount of funds going through the account is 100K so lots of bank fees.
Td Canada Trust Account Review from Elkton, Maryland
TD Canada Trust Horrible Customer Communications !!!
Unbelievable pass the buck attitude, never answer their phones, poor & no return calls. Worst communications of any company I have seen in my 40 years in business. It ranks up there with government performance.
Lost wire transfer for over a week, and no one would take the responsibility to correct the bank's error. Pass the buck and hide in the system is common place. Horrible and unacceptable !
I have tried to get to someone high enough the system to explain and resolve these issues on a number of occasions, but again, everyone hides in the woodwork. Very frustrating situation.
Since I have been with TD for 20+ years, I would prefer to work this situation out, but it is most evident now that TD has a corporate attitude and culture that is anything but customer orientated and no real desire to improve it.
- Customer service
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If the deposit is large then there is an increased risk to the bank, the only way they can mitigate that risk is by holding the cheque to verify the funds. I am sure you would take the same safety precautions when someone handed you a piece of paper that was essentially an IOU for a large amount.