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1.4

#TDCanadatrust has cost me approximately $800.00 due to bad service advice and customer service. When I attempted to reach out to #TDCanadaTrust client care and express my frustrations and financial loss, it took almost 2 months of phone tag and explaining my situation to five people before there was an appropriate response.

One of the times I called in and noted my experience, the client care administrator didn't even write down my information for a follow up, expanding this problem by another business week for me. Even after producing proof for the financial loss I have incurred the customer care response was to offer less than half of the total amount that I suffered, which also included a statement letter they wished me to sign stating: TD was not at fault for the "matter" and That I am to keep this matter entirely confidential and not report my experience to anyone. On a final note, I've not been given any information as to if this matter has been a one time blunder or if TD has done this to many other clients, which is to say offering bad services or advice which actually costs its customers money. After this experience and as soon as I am able I will be closing all my business with TD bank and encouraging others to do the same.

Not only is my small business still suffering from the unexpected costs at the fault of a TD employe and their incredibly slow response time, but I can't see how, when there is clear proof of fault that they would make its customers sign form releasing them from fault (though there are recorded telephone conversations where multiple employees have admitted fault), and in addition remunerate as a "good will" gesture less than half the incurred cost I have suffered. In short, *** you, #TDcanadatrust. For a proudly Canadian bank, Your services seems to be for yourself alone, to pinch what you can out of the population and continue to offer minimal support for the people who, at no small cost, are using your services. May I recommend that you avoid their services at all costs.

Particularly for Cross Border Banking Services and Small Business needs.

On a final note, Ive not even mentioned some of the underhanded discrimination issues had doing some of my business in Quebec regarding my accent while I speak French. But I'm not sure a company with customer service like I have experienced could deal with two issues at once.

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