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1.0

Chronology of event;

July 16, 2018 - initiated phone cross boarder banking by transferring fund from TD Canada to TD US account of amount $1,377.

July 24, 2018 - made a phone call to followed it up as the fund did not come to my TD US account.

July 31, 2018 - another call made to follow-up until they advised me the option of cancelling the transfer and I agree with the cancellation.

August 6, 2018 - after so many phone tag and transferring to so many people and explaining my case hundred times finally ended up calling the branch in Toronto Eglinton Square at (416) 751-**** x248 (the branch manager). I tried to call that number either keep ringing or never reach the right person for 2 days of calling them.

August 15, 2018, I have finally started communicating with the branch manager who is poorly handling my case. She's been saying and promising that she's on top of the situation, escalating the case, talking to wire department to trace the money. Unfortunately until now, they do not know where the money is.

August 16, 28, Sep 4, Sep 7 - These are the follow up dates and phone calls (based on my recorded history on my phone calls from US to Canada)and my money still no where to be found or traced.

Sep 7, 2018 - went to US branch where the money originally send it to which is in West Palm Beach, discussed my case and even made a call themselves to the branch manager in Toronto at 416-751-**** x248. They have discussed it and they are actually surprised about the process of transferring fund has to through Bank of America! This is so sad to learn as customer of TD's for 15 years that this thing happened. It seems they don't know what they are doing or no knowledge at all with the process in place. How will I trust them now? Why am I suffering for someone else mistake and no one is accepting it. I did my part as required and my money is missing just like that. It messed up all my scheduled payments and i have charges to my bills both sides of US and Canada. And because of this it also affect my credit history.

Reason of review: Poor customer service.

Monetary Loss: $1377.

Preferred solution: Full refund.

Td Canada Trust Cons: Customer service.

Location: 15 Eglinton Square, Scarborough, ON M1L 2K1, Canada

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