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2.6

I deposited a cheque through the green machine after hours in Courtenay BC on Jan 31/2018. I was making my deposit but was a bit distracted by the next person doing a deposit.

I tried to help her and in error hit the cash option instead of cheque fir type of deposit. Long story short the machine took my cheque into the machine, swallowed my green card and no receipt or anything was issued. I got a new green card next day and meantime told my story about the cheque being in the cash deposit of the machine. Nope no one has it they said.

I called Easy Line . Was told it would all be figured out the next day . Didnโ€™t happen. I called again the following Tuesday .

Told a totally different story . This time I was told they would start an investigation and let me know. Nothing happened. I called again last week.

This time I was told the green machine is balanced only ONCE A MONTH, on the 2nd Su day if the month and I would get my money back 3-5 business days later. Today is the 2nd Sunday. I called Easy Line to see if the cheque turned up. Different story AGAIN!

This time I was told they have no idea where the cheque is and yes the machine would have taken s picture of the cheque but itโ€™s not there and they know I made a deposit so I need to go get another cheque from my customer!!! 13 days itโ€™s been!!! So which person in that bank has my cheque? I donโ€™t trust anyone there now.

Thank god it wasnโ€™t my paycheck. Never again will I trust them . Moving my accounts out after 26 years. Iโ€™m even a TD bank pensioner.

No one knows the answers to problems and they all lie and tell you a different story . And never call you back either. I left a message last week at Ryan Road Branch asking the manager to call back. Never happened.

They never returned any calls iโ€™ve Ever made in 17 years Iโ€™ve lived in BC. Terrible uncaring service.

Reason of review: Problems with payment.

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Guest

That sounds so stressful! What the *** is wrong with them!?

Guest

Wow! I would change banks too!

I can't believe after you working there for all those years they would do that to you! Crazy!

So let me know if you ever get your money back! I won't be banking there and will be telling everyone I know!

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