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This branch has given me nothing but problems. To the month wait for someone to get back to be regarding our mortgage to the way they treat you like your bothering them when you actually go in to the bank.

They never tell you about the best services you can get for your savings or checking accounts. I have since changed branches but today I when through the drive through bank machine to put two cheques in, thinking this would save me time. The bank machine ate my cheques and went black. I went in to get some help but had to explain myself over and over .

I was told they had to do an investigation and could not get any of my money for a few days!! This was unacceptable and I needed my money for things that day. They kept telling me that I could not get my money!!! I asked to speak with a manager .

The manager did manage to rectify the problem but seemed upset with me for bothering her and actually asked me what I needed the money for! Then she told me that they would be doing an investigation ....like I was lying or something. She did offer me a sarcastic sorry about that...

Worst customer service ever!!! I definitely will never make the mistake of using this bank again....even the bank machine.

Location: Toronto, Ontario

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